Privacy Policy

1 Information We Collect

Running a financial reporting platform means we handle various types of data. Some you give us directly, other information comes from how you use our services. Here's what we're talking about:

Account and Profile Information

When you register for Logic Spark Stream, we ask for basics like your name, email address, company affiliation, and professional role. If you're accessing premium features or subscribing to detailed reports, we'll also collect billing information and payment details through our secure processors.

Usage and Technical Data

We track how you interact with our platform — which reports you view, features you use most, search queries you enter. This helps us understand what matters to financial professionals and where we can improve. Technical data includes your IP address, browser type, device information, and access times.

Communications

If you contact our support team or participate in surveys, we keep records of those interactions. This helps us resolve issues faster and spot patterns in what users need.

2 How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose in delivering reliable financial reporting services. And we're certainly not in the business of selling your personal details to third parties.

• Providing access to financial reports, market analysis, and investor tools you've requested
• Processing your subscriptions and managing billing accurately
• Sending important updates about report releases, platform changes, or security matters
• Improving our algorithms and enhancing the quality of financial data we deliver
• Detecting and preventing fraudulent activities or unauthorized access attempts
• Complying with legal obligations under Vietnamese financial regulations and international standards
• Responding to your support requests and resolving technical issues promptly
• Analyzing usage patterns to develop features that financial professionals actually need

3 Data Sharing and Disclosure

Your financial data is sensitive, and we treat it that way. We only share information when absolutely necessary and under strict conditions. Here's the complete picture:

Service Providers

We work with carefully vetted companies that help us run the platform — cloud hosting providers, payment processors, email service providers. These partners only access data needed for their specific function and are contractually bound to protect it. They can't use your information for their own purposes.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen in response to valid court orders, government investigations, or to comply with Vietnamese financial reporting regulations. We'll notify you about such requests unless prohibited by law.

Business Transfers

If Logic Spark Stream merges with another company or gets acquired, your data would transfer as part of that transaction. The new entity would still be bound by this privacy policy unless they notify you otherwise.

With Your Consent

In some cases, we might ask permission to share your information in ways not covered here. You're always free to decline without affecting your core service access.

4 Your Rights and Control

Under Vietnamese privacy laws and international standards, you have substantial rights regarding your personal data. We've built tools into our platform to make exercising these rights straightforward.

How to Exercise Your Rights

Most data management functions are available through your account dashboard. For complex requests or issues requiring human review, contact our privacy team at help@logicsparkstream.com. We'll respond within 15 business days and complete most requests within 30 days. Some requests might take longer if they're particularly complex — we'll keep you informed about progress.

5 Data Security Measures

Financial data demands serious security. We've implemented multiple layers of protection to keep your information safe from unauthorized access, disclosure, or destruction.

Technical Safeguards

All data transmissions use industry-standard TLS encryption. Our databases are encrypted at rest, and we maintain strict access controls. Only authorized personnel with legitimate business needs can access personal information, and all access is logged and monitored.

Infrastructure Security

We host our platform with tier-one cloud providers who maintain SOC 2 Type II compliance and undergo regular security audits. Our systems are protected by firewalls, intrusion detection systems, and regular vulnerability assessments.

Internal Policies

Our team receives regular security training. We maintain incident response procedures and conduct annual security reviews. Background checks are mandatory for anyone with access to production systems.

6 Data Retention and Deletion

We don't keep your information forever. Our retention periods balance business needs, legal requirements, and your privacy rights.

Active Account Data

While your account remains active, we retain your profile information and usage history. This enables personalized service and helps you pick up where you left off.

Inactive Accounts

If you haven't logged in for 24 months, we'll send reminder emails before placing your account in dormant status. After 36 months of inactivity, we begin deleting non-essential data while preserving records required for financial compliance.

Deleted Accounts

When you request account deletion, we remove most data within 30 days. Some information must be retained for legal compliance — typically financial records are kept for seven years under Vietnamese law. After legal retention periods expire, this data is permanently destroyed.

Backup Systems

Deleted data may persist in backup systems for up to 90 days before being overwritten during routine backup cycles. These backups are encrypted and inaccessible except for disaster recovery purposes.

7 International Data Transfers

Our primary operations are based in Vietnam, but we use cloud services and partners located in various countries. This means your data may be processed outside Vietnam.

Transfer Safeguards

When we transfer data internationally, we ensure adequate protections through standard contractual clauses, privacy shield frameworks, or equivalent mechanisms. Our service providers must meet the same privacy standards we maintain regardless of their location.

Cross-Border Access

Some of our technical support and infrastructure teams operate from different regions. They access data only when necessary for service delivery and support, always under strict confidentiality obligations.

8 Cookies and Tracking Technologies

Like most web platforms, we use cookies and similar technologies to make our service work properly and understand how people use it.

Essential Cookies

These are necessary for basic platform functionality — keeping you logged in, remembering your preferences, enabling secure transactions. You can't disable these without breaking core features.

Analytics Cookies

We track anonymized usage patterns to understand which features matter most and where users encounter problems. This data helps us prioritize improvements that benefit financial professionals.

Your Cookie Controls

Your browser settings allow you to block or delete cookies, though this may limit platform functionality. Our cookie consent banner lets you manage non-essential cookies when you first visit.

9 Children's Privacy

Logic Spark Stream provides financial reporting services for professionals and investors. Our platform isn't designed for or directed at individuals under 18 years old. We don't knowingly collect information from minors. If we discover that someone under 18 has created an account, we'll delete it promptly.

If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately so we can remove it.

10 Changes to This Policy

Financial regulations evolve, technology changes, and we occasionally introduce new features. This means our privacy practices may need updating. When we make material changes to this policy, we'll notify you through email and prominent notices on our platform at least 30 days before changes take effect.

Minor updates — like clarifying existing practices or fixing typos — won't trigger notifications, but we'll update the "Last Updated" date at the top of this page. We recommend checking this policy periodically to stay informed about how we protect your information.

Continued use of Logic Spark Stream after policy changes take effect means you accept the updated terms. If you disagree with changes, you can delete your account before they become effective.

11 Legal Basis for Processing

Under Vietnamese privacy regulations and international data protection standards, we need a lawful basis to process your personal information. Here's our legal foundation:

• Contract Performance: Processing necessary to deliver financial reporting services you've subscribed to
• Legal Obligations: Compliance with Vietnamese financial regulations and international reporting standards
• Legitimate Interests: Improving our platform, preventing fraud, and ensuring security
• Consent: Optional features and marketing communications where you've given explicit permission

You can withdraw consent at any time for processing based on that legal basis, though this won't affect the lawfulness of processing before withdrawal.